Question 1

What is the fastest way to book a session?

Accepted Answer

Click the Book Now button. All of our services are pre-booked and pre-paid in advance. For questions, you can contact us via Facebook Messenger or email us at info@om.life. You can also call 212.206.0009 but we may be with clients so please leave us a message and one of our team members will get back to you within 24 hours.

Question 2

What are your hours of operation?

Accepted Answer

Temporary COVID Hours:
Monday (11:15 AM - 8:00 PM)
Tuesday (CLOSED)
Wednesday (11:15 AM - 8:00 PM)
Thursday (11:15 AM - 8:00 PM)
Friday (11:15 AM - 8:00 PM)
Saturday (9:45 AM - 8:00 PM)
Sunday (9:45 AM - 7:00 PM)

Question 3

When is the last appointment for the day?

Accepted Answer

The last appointments for the day are 7:00 PM for Floatation Therapy, and 8:15 PM for Infrared Sauna, and NormaTec Recovery.

Question 4

How far in advance do I need to book a service?

Accepted Answer

We recommend you book as soon as possible, once you have decided which treatment you would like. Due to the popularity of our unique services, they fill up quickly.

Question 5

Do you take walk-in requests?

Accepted Answer

All services are required to be pre-booked and paid for in advance.

Question 6

Do I have to print out my reservation confirmation after booking online?

Accepted Answer

It is not necessary. We will have your booking information or feel free to show us your reservation confirmation on the screen of your mobile device.

Question 7

Is it possible to change my appointment time after it has been booked?

Accepted Answer

We will gladly reschedule Floatation Therapy, Infrared Sauna, and NormaTec Recovery treatments if the change is made at least 24 hours before your appointment. You may change your session time online through your confirmation email or contact us directly at info@om.life.

Question 8

What happens if I am late to my appointment?

Accepted Answer

Because we honor your time, sessions will begin and end when they are scheduled. Late arrivals will receive the remaining available appointment time and will be charged in full. If you are more than 15 minutes late for a floatation therapy session, we reserve the right to cancel your appointment as not to inconvenience the guests that are quietly floating.

Question 9

Are you open on holidays?

Accepted Answer

We are open on most holidays. The only days we are closed are:
New Year’s Day / January 1st
Independence Day / July 4th
Thanksgiving / 4th Thursday in November
Christmas Eve / December 24th
Christmas / December 25th

Question 10

Why do I have to pre-pay for my services?

Accepted Answer

At om.life, we work hard to eliminate the daily stresses and stimulation from the outside world. By prepaying for your services, all you have to do is relax and enjoy your treatments while you are here.

Question 11

Is there wi-fi access available?

Accepted Answer

To keep our wellness spa a tranquil and calm environment, we ask that all electronic devices be turned off (not on vibrate) and put away before entering the treatment areas.

Question 12

Do you allow children?

Accepted Answer

Guests must be at least 18 years of age to enter our wellness spa. While we do love children, om.life is not an appropriate environment for them as many of our guests visit us for the peace, quiet and personal adult time.

Question 13

Do you allow pets?

Accepted Answer

While we do love pets, om.life is not an appropriate place for them unless it is a service animal that is licensed and certified to help a person with disabilities. If that is the case, please notify our staff.

Question 14

How accessible are the services to a wheelchair user?

Accepted Answer

If you require special assistance, you must bring a certified aid to help you in and out of your sessions and during your time at om.life. We have an ADA accessible floatation therapy room with an ADA shower (Float Pod Room), but you will need your aide to assist you in and out of the Float Tank (as the Float tank is not ADA compliant). We have an ADA bathroom at our reception, and our Scalar.Health technology and Events in our upstairs lounge has a stairlift with a maximum weight of 300lbs. You will need assistance for the stairlifts at the base and the middle platform getting onto the the stairlift.

Question 15

Can I bring food or drinks into om.life?

Accepted Answer

We kindly ask that our guests refrain from bringing food or drinks in from the outside. We do have a complimentary tea bar in our upstairs lounge and offer our guests alkaline Kangen water and organic non-GMO tea.

Question 16

Do you offer discounts?

Accepted Answer

We make sure that our luxury services are affordable by providing monthly memberships, packages, and limited-time only offers to our guests.

Frequently Asked Questions