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GUEST SERVICE SPECIALIST
RESPONSIBILITIES
* Manage daily spa operations to ensure that om.life is delivering the best experience possible to every client
* Check in and check out clients, give new client orientations and answer questions
* Effectively manage our internal systems (scheduling, ordering, inventory, database maintenance)
* Maintain a safe and beautiful space by cleaning in between sessions and manage the treatment rooms
* Facilitate Cold Plunge treatments (after you have completed the required training)
* Manage water chemistry control of floatation rooms (after you have completed the required training)
* Educate clients on Kangen Water Technology
* Assist with social media and online reviews
* Manage FloatHelm Software while thinking of new ways to improve current systems
* Comply with COVID-19 safety rules and regulations
QUALIFICATIONS
* Passion for om.life
* Previous sales and customer service experience
* Ability to work in a start-up environment with diverse personalities
* Positive, calm, friendly, and “can-do” attitude
* Must be able to walk up and down stairs frequently and lift 50 lbs
* Knowledge of holistic health, green living, and spiritual wellness is a bonus
SCHEDULE
* 15-25 hours per week
* You must be available and willing to work some evenings and weekends
COMPENSATION & BENEFITS
* As our company grows, full time positions will become available
* We give all of our employees access to our facilities
JOB APPLICATION
We are seeking a part-time Guest Service Specialist to manage the day-to-day operations of our wellness spa. Since we are a small team, we require that everyone be cross-trained and willing to step in and assist one another. The services that you will be managing (at different times) are Floatation Therapy, Cold Plunges, Infrared Sauna, NormaTec Recovery, and the Kangen Water Technology. We are looking for someone that is thoughtful, passionate about holistic health, and has a basic understanding of the treatments we offer. The Guest Service Specialist position will be based in Jersey City and will work under the Founder, Anand Sukhadia, and support the team in daily operations. All team members are required to go through our training program.
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